All purchases are governed by the standard terms and conditions for consumer purchases of goods over the Internet as outlined below. Consumer purchases made online are primarily regulated by Norwegian legislation, including the Contract Act, Consumer Purchases Act, Marketing Control Act, Right of Withdrawal Act, and the E-commerce Act. These laws provide the consumer with mandatory rights. The full legal texts are available at www.lovdata.no (in Norwegian). These terms and conditions are not intended to limit any statutory rights, but rather to clarify the main rights and obligations of both parties in connection with the transaction.

​

The terms are developed and recommended by the Norwegian Consumer Authority (Forbrukertilsynet). For further guidance and explanation, see the Consumer Authority’s guide here.

The agreement consists of these terms of sale, the information provided in the ordering process, and any separately agreed terms. In the event of a conflict between the provided information, the specifically agreed terms between the parties shall prevail, provided they do not conflict with mandatory legal provisions.

​

The agreement is further supplemented by applicable legal regulations governing the purchase of goods between businesses and consumers.

The seller is [♥ROM Target Solutions AS, Storgata 8, 6100 Volda, Norway – organization number 934 857 283] – hereinafter referred to as the Seller.

​

The buyer is the consumer who places the order, hereinafter referred to as the Buyer.

The stated price for a product or service is the total amount the buyer shall pay. This price includes all applicable fees and charges. The buyer shall not be responsible for any additional costs not clearly communicated by the seller prior to the purchase.

​

As of April 2025, ROM Target Solutions AS is not registered in the Norwegian VAT Register and therefore does not collect value added tax (VAT) on behalf of the Norwegian state.

For international orders, VAT, import duties, or other applicable taxes may be charged separately by local authorities upon import. These charges are the responsibility of the buyer.

The agreement becomes binding for both parties once the Buyer has submitted an order to the Seller.

​

However, the agreement shall not be binding if there has been a typographical or input error in the Seller’s offer as presented in the online store’s ordering system, or in the Buyer’s order, and the other party knew or ought to have known that such an error existed.

The Seller may request payment for the goods from the time they are dispatched to the Buyer.

​

If the Buyer uses a credit or debit card for payment, the Seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the goods are shipped.

​

For payments by invoice, the invoice will be issued to the Buyer upon shipment of the goods. The payment due date will be stated on the invoice and shall be no less than 14 days from the date of receipt.

Delivery is considered completed when the Buyer, or their representative, has taken possession of the goods.

​

If no specific delivery time is stated in the ordering process, the Seller shall deliver the goods without undue delay. For deliveries within Norway, the expected delivery time is normally within 30 days from the order date, unless otherwise agreed.

​

For international orders, delivery times may vary depending on destination, customs processing, and shipping method. The Seller will make reasonable efforts to deliver within an acceptable timeframe and will inform the Buyer if significant delays occur.

​

Unless otherwise agreed, goods will be delivered to the Buyer’s specified shipping address.

The risk for the goods transfers to the Buyer when the Buyer, or the Buyer’s representative, has taken delivery in accordance with section 6.

​

Unless the agreement is exempt from the right of withdrawal, the Buyer may cancel the purchase in accordance with applicable consumer protection legislation.

​

The Buyer must notify the Seller of their intention to exercise the right of withdrawal within 14 calendar days from the start of the withdrawal period. If the deadline falls on a Saturday, public holiday, or non-working day, it is extended to the next business day.

​

The withdrawal deadline is considered met if the notice is sent before the deadline expires. The Buyer is responsible for proving that the right of withdrawal has been exercised in time, and it is therefore recommended that the notice is given in writing (such as via withdrawal form, email, or letter).

​

The withdrawal period begins:

• For single-item purchases: the day after the item(s) are received by the Buyer.

• For subscriptions or regular deliveries of identical goods: the day after the first delivery is received.

• For purchases involving multiple deliveries: the day after the final delivery is received.

If the Seller has not provided clear information about the right of withdrawal and a standardized cancellation form before the agreement is concluded, the withdrawal period is extended by 12 months. If the Seller provides this information within those 12 months, the withdrawal period ends 14 days after the Buyer has received the information.

​

When exercising the right of withdrawal, the Buyer must return the goods to the Seller without undue delay and no later than 14 days after giving notice. The Buyer is responsible for the direct cost of returning the item(s), unless otherwise agreed or the Seller has failed to inform the Buyer that they must bear the return cost. The Seller may not charge a fee for the Buyer’s use of the right of withdrawal.

​

The Buyer may inspect or test the product in a responsible manner to determine its nature, characteristics, and functioning. If testing exceeds what is considered reasonable and necessary, the Buyer may be held liable for any reduction in the value of the goods.

​

The Seller is obligated to refund the purchase amount to the Buyer without undue delay, and no later than 14 days from the day the Seller received notice of the withdrawal. The Seller may withhold the refund until the goods have been returned, or the Buyer has provided documentation that the goods have been shipped back.

If the Seller fails to deliver the goods or delivers them later than agreed, and the reason is not attributable to the Buyer or circumstances on the Buyer’s side, the Buyer may—under the applicable consumer protection regulations—depending on the circumstances, withhold payment, demand fulfilment, terminate the agreement, and/or claim compensation from the Seller.

​

For evidentiary purposes, any such claims should preferably be made in writing (e.g., by email).

Fulfilment

The Buyer may uphold the purchase and demand delivery from the Seller. However, the Buyer cannot demand fulfilment if there is an obstacle the Seller cannot overcome, or if delivery would involve a burden or cost to the Seller that is disproportionate to the Buyer’s interest in receiving the goods. If the obstacle is removed within a reasonable time, the Buyer may again demand fulfilment.

​

The Buyer loses the right to demand fulfilment if they wait an unreasonably long time to assert the claim.

​

Termination

If the Seller does not deliver the goods at the agreed time, the Buyer shall urge the Seller to deliver within a reasonable additional deadline. If the Seller still fails to deliver within that time, the Buyer may terminate the purchase.

​

The Buyer may also terminate the agreement immediately if the Seller refuses to deliver the goods. The same applies if timely delivery was essential to the Buyer’s decision to enter into the agreement, or if the Buyer had informed the Seller that the delivery time was critical.

​

If the goods are delivered after the agreed delivery time or after an additional deadline set by the Buyer, a claim for termination must be made within a reasonable time after the Buyer became aware of the delivery.

​

Compensation

The Buyer may claim compensation for any financial loss caused by the delay. However, this does not apply if the Seller can prove that the delay was due to circumstances beyond their control that could not reasonably have been foreseen at the time of agreement, avoided, or overcome.

If a product has a defect, the Buyer must notify the Seller within a reasonable time after the defect was discovered or should have been discovered. A notification is always considered timely if made within two months from the time the defect was or should have been discovered. Claims must be made no later than two years after the Buyer received the goods. If the product or parts thereof are intended to last significantly longer, the time limit for claims is five years.

​

If the defect is not due to circumstances on the Buyer’s side, the Buyer may—according to applicable consumer protection laws—depending on the situation, withhold payment, demand repair or replacement, request a price reduction, terminate the agreement, and/or claim compensation from the Seller.

​

It is recommended that all claims be made in writing (e.g., email).

​

Repair or replacement

The Buyer may choose between requesting a repair or the delivery of a new, equivalent item. However, the Seller may refuse the Buyer’s request if fulfilling it would be impossible or would result in unreasonable cost to the Seller. Repair or replacement must be carried out within a reasonable time. As a general rule, the Seller is not entitled to more than two attempts to remedy the same defect.

​

Price reduction

The Buyer may request a suitable reduction in the purchase price if the item is not repaired or replaced. The reduction shall reflect the difference in value between the defective product and what was contractually agreed. In special cases, the reduction may instead correspond to the significance of the defect to the Buyer.

​

Termination

If the product is neither repaired nor replaced, the Buyer may also choose to terminate the purchase agreement, provided the defect is not minor.

If the Buyer fails to pay or otherwise fulfill their obligations under the agreement or applicable law, and the reason is not attributable to the Seller, the Seller may—according to relevant consumer protection legislation—depending on the circumstances, withhold delivery, demand fulfilment of the agreement, terminate the agreement, and/or claim compensation from the Buyer. The Seller may also, where applicable, charge interest on late payments, collection fees, and a reasonable fee for uncollected goods.

​

Fulfilment

The Seller may uphold the purchase and demand payment of the purchase price. If the goods have not yet been delivered, the Seller may lose this right if they wait unreasonably long to make the claim.

​

Termination

The Seller may terminate the agreement if there is a material breach of payment or other significant non-performance by the Buyer. However, the Seller may not terminate the agreement if the full purchase price has already been paid.
If the Seller sets a reasonable additional deadline for payment and the Buyer fails to pay within this deadline, the Seller may terminate the purchase.

​

Interest and collection fees

If the Buyer fails to pay the purchase amount according to the agreement, the Seller may charge interest in accordance with applicable late payment regulations. In the event of continued non-payment, the claim may—after prior notice—be transferred to debt collection. The Buyer may then be held liable for fees in accordance with local debt collection laws.

​

Fee for uncollected non-prepaid goods

If the Buyer fails to collect goods that have not been prepaid, the Seller may charge a fee. This fee shall only cover the actual costs incurred by the Seller in attempting to deliver the goods. Such a fee shall not be charged to Buyers under the age of 18.

Any warranty provided by the Seller or manufacturer grants the Buyer additional rights beyond those already granted under mandatory consumer protection laws. A warranty does not limit the Buyer’s statutory rights to make claims for delays or defects as described in sections 9 and 10.

The Seller is the data controller for the personal data collected. Unless the Buyer gives explicit consent for other uses, the Seller will, in accordance with applicable data protection legislation, only collect and store the personal data necessary to fulfill the obligations under the agreement. The Buyer’s personal data will only be shared with third parties if required to complete the transaction, or if required by law.

Klager rettes til selger innen rimelig tid, jf. punkt 9 og 10. Partene skal forsøke å løse eventuelle tvister i minnelighet. Dersom dette ikke lykkes, kan kjøperen ta kontakt med Forbrukertilsynet for mekling. Forbrukertilsynet er tilgjengelig  på  telefon 23  400  600  eller www.forbrukertilsynet.no.

​

Europa-Kommisjonens klageportal kan også brukes hvis du ønsker å inngi en klage. Det er særlig relevant, hvis du er forbruker bosatt i et annet EU-land. Klagen inngis her: http://ec.europa.eu/odr.