Refund policy

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with applicable consumer protection legislation.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the date the withdrawal period begins. All calendar days are included in the period. If the deadline falls on a Saturday, public holiday, or official holiday, it is extended to the next working day.

The withdrawal period is considered met if the notice is sent before the expiry of the deadline. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email, or letter).

The withdrawal period begins:

For single-item purchases, the period runs from the day after the goods are received.
For subscriptions or agreements involving regular delivery of identical goods, the period runs from the day after the first delivery is received.
If the purchase consists of multiple deliveries, the period runs from the day after the final delivery is received.

The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller has not, prior to the conclusion of the agreement, informed the buyer of the right of withdrawal and provided a standard withdrawal form. The same applies if information regarding conditions, deadlines, and procedures for exercising the right of withdrawal has not been provided. If the seller provides this information within the 12-month period, the withdrawal period will nevertheless expire 14 days after the buyer receives the information.

When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days after the buyer has notified the seller. The buyer bears the direct cost of returning the goods unless otherwise agreed or unless the seller has failed to inform the buyer that such costs are to be borne by the buyer. The seller may not impose any fee for the buyer’s use of the right of withdrawal.

The buyer may inspect or test the goods in a reasonable manner to determine their nature, characteristics, and function without losing the right of withdrawal. If the inspection or testing goes beyond what is necessary and reasonable, the buyer may be liable for any diminished value of the goods.

The seller is obliged to refund the purchase amount to the buyer without undue delay, and no later than 14 days after receiving notification of the buyer’s decision to exercise the right of withdrawal. The seller may withhold the refund until the goods have been received from the buyer, or until the buyer has provided proof that the goods have been returned.